Return & Refund Policy

Last updated: September 21, 2026

At Zorevos, we want you to be satisfied with your purchase. If something goes wrong with your order, we're here to help.

This Return & Refund Policy explains the conditions under which returns, refunds, replacements, and cancellations may be accepted.

1. Return Period

You may request a return within 14 days of receiving your order, unless a longer return period is required by applicable consumer protection laws.

To be eligible for a return, the item must generally be:

• Unused, unworn, and in the same condition in which you received it
• In its original packaging where applicable
• Complete with all accessories, manuals, labels, and included items
• Accompanied by proof of purchase or your Zorevos order number

Please contact us before returning any product. Items returned without prior authorization may not be accepted.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, incomplete, or you receive the wrong product, please contact us as soon as possible after delivery.

Please provide:

• Your order number
• A description of the issue
• Clear photographs or video showing the product and the problem
• Photographs of the shipping package when relevant

After reviewing the claim, we may offer a replacement, reshipment, partial refund, or full refund, depending on the circumstances.

If the problem was caused by us or our fulfillment partner, you will not be required to pay return shipping where applicable law requires us to cover it.

3. Change of Mind Returns

For eligible change-of-mind returns, customers may be responsible for return shipping costs unless otherwise required by applicable law.

Original shipping charges may be non-refundable where permitted by law.

We recommend using a trackable shipping method when returning an item. Zorevos cannot be responsible for return shipments that are lost before reaching the designated return location.

Do not return products to the address shown on the original shipping package. Our products may be fulfilled by different warehouses. Contact us first to receive the correct return instructions.

4. Non-Returnable Items

Certain products may not be eligible for return for hygiene, safety, licensing, customization, or other reasons permitted by applicable law. These may include:

• Underwear, lingerie, and certain intimate products once opened or used
• Personal care or hygiene products once opened
• Customized or personalized products
• Gift cards
• Downloaded digital products
• Activated software, license keys, or digital codes
• Products damaged through misuse or improper handling

This section does not limit any mandatory rights you may have regarding defective or non-conforming products.

5. Digital Products and Software

Due to the nature of digital goods, digital products, software licenses, activation keys, downloadable content, and similar products generally cannot be returned after delivery, download, activation, or use, except where required by applicable law or where the product is defective or was not delivered as described.

Additional consent or acknowledgment may be requested before immediate delivery of digital content where required by applicable consumer law.

6. Refunds

Once an approved return is received and inspected, or a refund claim is otherwise approved, we will notify you.

Approved refunds will normally be issued to the original payment method.

Processing times vary depending on your bank, card issuer, or payment provider. After we issue a refund, it may take several business days for the funds to appear in your account.

7. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

We will attempt to cancel the order before it enters processing or fulfillment. However, once an order has been processed, shipped, or submitted to a fulfillment partner, cancellation may no longer be possible.

In that case, you may need to wait until the product arrives and follow the applicable return procedure.

8. Lost or Undelivered Packages

If your tracking information indicates that the package has not been delivered within the expected delivery period, contact us so we can investigate with the carrier or fulfillment partner.

If a package is confirmed as lost, we may provide a replacement or refund as appropriate.

Zorevos may not be responsible for delivery problems caused by incorrect or incomplete shipping information provided by the customer, subject to applicable consumer law.

9. Exchanges

We do not guarantee direct exchanges for every product.

When an exchange is unavailable, you may be asked to return the eligible product for a refund and place a new order.

Defective or incorrectly supplied products may instead qualify for replacement.

10. European Union / EEA Customers

If you are a consumer located in the European Union or European Economic Area, you may have a statutory 14-day right of withdrawal for many distance purchases.

Certain exceptions apply, including some sealed hygiene products after unsealing and certain digital content supplied immediately after the consumer has expressly agreed to begin performance and acknowledged the consequences for the withdrawal right.

Nothing in this policy is intended to restrict mandatory consumer rights available under applicable law.

11. Contact Us

Before returning an item or requesting a refund, please contact Zorevos Customer Support.

Zorevos
Website: zorevos.com
Email: support@zorevos.com

Please include your order number in all return and refund inquiries.